{"id":51749,"date":"2026-05-04T08:58:11","date_gmt":"2026-05-04T05:58:11","guid":{"rendered":"https:\/\/niemikoti.fi\/?p=51749"},"modified":"2026-05-13T10:28:07","modified_gmt":"2026-05-13T07:28:07","slug":"kundnojdhetsenkaten-ar-ett-viktigt-verktyg","status":"publish","type":"post","link":"https:\/\/niemikoti.fi\/sv\/kundnojdhetsenkaten-ar-ett-viktigt-verktyg\/","title":{"rendered":"Kundn\u00f6jdhetsenk\u00e4ten \u00e4r ett viktigt verktyg"},"content":{"rendered":"<style>.kb-row-layout-id51749_599db2-f9 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id51749_599db2-f9 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id51749_599db2-f9 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id51749_599db2-f9 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id51749_599db2-f9 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id51749_599db2-f9 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id51749_599db2-f9 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column51749_0b5442-a0 > .kt-inside-inner-col,.kadence-column51749_0b5442-a0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column51749_0b5442-a0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column51749_0b5442-a0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column51749_0b5442-a0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column51749_0b5442-a0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column51749_0b5442-a0{position:relative;}@media all and (max-width: 1024px){.kadence-column51749_0b5442-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column51749_0b5442-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column51749_0b5442-a0\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-medium-font-size\">En \u00e5rlig kundn\u00f6jdhetsenk\u00e4t genomf\u00f6rs f\u00f6r anv\u00e4ndare av Niemikotis\u00e4\u00e4ti\u00f6s boende- och funktionella rehabiliteringstj\u00e4nster (med undantag f\u00f6r Andrahandsuthyrning). Enk\u00e4ten kartl\u00e4gger erfarenheter av tj\u00e4nsternas kvalitet, rehabiliteringens effekter samt utvecklingsbehov.<\/p>\n\n\n\n<p>Kundn\u00f6jdhetsenk\u00e4ten \u00e4r ett centralt verktyg f\u00f6r utveckling av verksamheten. Genom den f\u00e5r man direkt respons fr\u00e5n tj\u00e4nsteanv\u00e4ndarna om vad som fungerar bra och vad som beh\u00f6ver f\u00f6rb\u00e4ttras. Resultaten styr utvecklingsarbetet, hj\u00e4lper till att identifiera styrkor och s\u00e4kerst\u00e4ller att tj\u00e4nsterna utvecklas utifr\u00e5n kundernas verkliga behov.<\/p>\n\n\n\n<p>I enk\u00e4ten f\u00f6r \u00e5r 2025 togs INSPIRE-m\u00e4taren i bruk f\u00f6r f\u00f6rsta g\u00e5ngen f\u00f6r att bed\u00f6ma hur \u00e5terh\u00e4mtningsorienteringen f\u00f6rverkligas i tj\u00e4nsterna.<\/p>\n\n\n\n<p>Totalt inkom 386 svar. Svaren f\u00f6rdelades mellan funktionell rehabilitering (247 svar) och boenderehabilitering (133 svar). F\u00f6r inv\u00e5nare inom Andrahandsuthyrning genomf\u00f6rs en separat enk\u00e4t vartannat \u00e5r.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column51749_1b21b9-68 > .kt-inside-inner-col,.kadence-column51749_1b21b9-68 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column51749_1b21b9-68 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column51749_1b21b9-68 > .kt-inside-inner-col{flex-direction:column;}.kadence-column51749_1b21b9-68 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column51749_1b21b9-68 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column51749_1b21b9-68{position:relative;}@media all and (max-width: 1024px){.kadence-column51749_1b21b9-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column51749_1b21b9-68 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column51749_1b21b9-68\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"801\" height=\"1024\" src=\"https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/kundnojdhetsundersokning2025-801x1024.png\" alt=\"En infographic som visar resultat fr\u00e5n en kundn\u00f6jdhetsunders\u00f6kning 2025 med fokus p\u00e5 n\u00f6jdhet och \u00f6nskade aktiviteter.\" class=\"wp-image-51750\" srcset=\"https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/kundnojdhetsundersokning2025-801x1024.png 801w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/kundnojdhetsundersokning2025-235x300.png 235w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/kundnojdhetsundersokning2025-768x982.png 768w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/kundnojdhetsundersokning2025.png 1109w\" sizes=\"auto, (max-width: 801px) 100vw, 801px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Tj\u00e4nsterna f\u00e5r starka omd\u00f6men<\/h3>\n\n\n\n<p>Resultaten visar att tj\u00e4nsterna som helhet upplevs positivt. Helhetsbed\u00f6mningen f\u00f6r funktionell rehabilitering var 4,43 och f\u00f6r boenderehabilitering 4,08 p\u00e5 en skala fr\u00e5n 1 till 5.<\/p>\n\n\n\n<p>S\u00e4rskilt positiv respons gavs till personalens arbete. Inom funktionell rehabilitering var medelv\u00e4rdet f\u00f6r personalens arbete 4,57 och inom boenderehabilitering 4,28. \u00c4ven hur v\u00e4l tj\u00e4nsterna motsvarade f\u00f6rv\u00e4ntningarna fick h\u00f6ga betyg.<\/p>\n\n\n\n<p>Enligt svaren st\u00f6der tj\u00e4nsterna vardagen p\u00e5 m\u00e5nga olika s\u00e4tt. Deltagande i funktionell rehabilitering upplevdes s\u00e4rskilt viktigt f\u00f6r dygnsrytmen, meningsfull syssels\u00e4ttning och sociala kontakter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bem\u00f6tande och att bli h\u00f6rd i fokus<\/h3>\n\n\n\n<p>N\u00f6jdheten g\u00e4llde s\u00e4rskilt v\u00e4xelverkan och atmosf\u00e4ren. De vanligaste orsakerna till n\u00f6jdhet var:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>k\u00e4nslan av att bli h\u00f6rd<\/li>\n\n\n\n<li>personalens respektfulla och bem\u00f6tande arbetss\u00e4tt<\/li>\n\n\n\n<li>den positiva atmosf\u00e4ren i enheten<\/li>\n\n\n\n<li>m\u00f6jligheten att tr\u00e4ffa andra m\u00e4nniskor<\/li>\n<\/ul>\n\n\n\n<p>Resultaten st\u00e4rker uppfattningen om att ett tryggt och respektfullt bem\u00f6tande \u00e4r k\u00e4rnan i verksamheten.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6nskem\u00e5l om mer gemensamma aktiviteter<\/h3>\n\n\n\n<p>I utvecklings\u00f6nskem\u00e5len betonades s\u00e4rskilt gemensamma aktiviteter och upplevelser. Mest \u00f6nskades stadsresor, guidade naturutflykter samt olika kurser och gruppverksamheter.<\/p>\n\n\n\n<p>Dessutom lyfte en del respondenter fram behovet av fler m\u00f6jligheter att p\u00e5verka verksamheten i enheten samt ett starkare individuellt st\u00f6d i vissa situationer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">INSPIRE som ny m\u00e4tare \u2013 perspektiv p\u00e5 \u00e5terh\u00e4mtningsorientering<\/h2>\n\n\n\n<p>I enk\u00e4ten f\u00f6r \u00e5r 2025 togs INSPIRE-m\u00e4taren i bruk f\u00f6r f\u00f6rsta g\u00e5ngen f\u00f6r att bed\u00f6ma hur \u00e5terh\u00e4mtningsorienteringen f\u00f6rverkligas i tj\u00e4nsterna.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vad \u00e4r INSPIRE?<\/h3>\n\n\n\n<p>BRIEF-INSPIRE \u00e4r ett kort m\u00e4tinstrument som ur kundens perspektiv bed\u00f6mer hur v\u00e4l en medarbetare st\u00f6der \u00e5terh\u00e4mtning och skapandet av ett meningsfullt liv. Fokus ligger bland annat p\u00e5 om kunden upplever att hen blir h\u00f6rd, f\u00e5r st\u00f6d som st\u00e4rker hoppet och om hens egna m\u00e5l beaktas.<\/p>\n\n\n\n<p>BRIEF-INSPIRE-O fungerar som j\u00e4mf\u00f6relsem\u00e4tare. Den kartl\u00e4gger hur viktiga olika delar av \u00e5terh\u00e4mtningen \u00e4r f\u00f6r kunden sj\u00e4lv och hur kunden upplever att den egna \u00e5terh\u00e4mtningen framskrider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Varf\u00f6r togs INSPIRE i bruk?<\/h3>\n\n\n\n<p>INSPIRE inf\u00f6rdes f\u00f6r att \u00e5terh\u00e4mtningsorienteringen ska kunna bed\u00f6mas systematiskt och evidensbaserat.<\/p>\n\n\n\n<p>Niemikotis\u00e4\u00e4ti\u00f6s m\u00e5l \u00e4r att vara den b\u00e4sta platsen f\u00f6r \u00e5terh\u00e4mtning. Detta f\u00f6ruts\u00e4tter kontinuerlig granskning och utveckling av den egna verksamheten \u2013 INSPIRE \u00e4r en del av detta arbete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vilka resultat uppn\u00e5ddes?<\/h3>\n\n\n\n<p>Resultaten f\u00f6r \u00e5r 2025 visar att tj\u00e4nsteanv\u00e4ndarna upplever att de f\u00e5r ett ganska starkt st\u00f6d i sin \u00e5terh\u00e4mtning:<\/p>\n\n\n\n<p><strong>BRIEF-INSPIRE: 71,85 \/ 100<\/strong><br>(st\u00f6d fr\u00e5n medarbetare)<\/p>\n\n\n\n<p><strong>BRIEF-INSPIRE-O: 66,74 \/ 100<\/strong><br>(upplevd \u00e5terh\u00e4mtningssituation)<\/p>\n\n\n\n<p>Resultaten tyder p\u00e5 att \u00e5terh\u00e4mtningsorienteringen f\u00f6rverkligas ganska v\u00e4l i Niemikotis\u00e4\u00e4ti\u00f6s vardag. Samtidigt visar de att det fortfarande finns behov av utvecklingsarbete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Hur anv\u00e4nds resultaten?<\/h3>\n\n\n\n<p>N\u00e4sta steg \u00e4r att resultaten granskas n\u00e4rmare i arbetsgruppen f\u00f6r \u00e5terh\u00e4mtningsorientering. M\u00e5let \u00e4r att identifiera de omr\u00e5den d\u00e4r tj\u00e4nsteanv\u00e4ndarnas upplevelser \u00e4r svagare och att utveckla verksamheten tillsammans med b\u00e5de medarbetare och tj\u00e4nsteanv\u00e4ndare.<\/p>\n\n\n\n<p>INSPIRE-m\u00e4tningen kommer i forts\u00e4ttningen att genomf\u00f6ras \u00e5rligen, vilket g\u00f6r det m\u00f6jligt att f\u00f6lja utvecklingen och bed\u00f6ma effekterna av genomf\u00f6rda f\u00f6r\u00e4ndringar.<\/p>\n\n\n\n<p>\u00c5terh\u00e4mtningsorientering beskrivs internationellt med hj\u00e4lp av CHIME-modellen nedan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"737\" src=\"https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se-1024x737.png\" alt=\"En grafisk sammanst\u00e4llning av begreppen Empowerment, Connection, Hope, Meaning och Identity med tillh\u00f6rande f\u00f6rklaringar och en hand som h\u00e5ller ett hj\u00e4rta.\" class=\"wp-image-51752\" srcset=\"https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se-1024x737.png 1024w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se-300x216.png 300w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se-768x553.png 768w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se-1320x950.png 1320w, https:\/\/niemikoti.fi\/wp-content\/uploads\/2026\/05\/chime-se.png 1478w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<div style=\"margin: 20px 0;\"><div class=\"qrcswholewtapper\" style=\"text-align:left;\"><div class=\"qrcprowrapper\"  id=\"qrcwraa2leds\"><div class=\"qrc_canvass\" id=\"qrc_cuttenpages_2\" style=\"display:none\" data-text=\"https:\/\/niemikoti.fi\/sv\/kundnojdhetsenkaten-ar-ett-viktigt-verktyg\/\"><\/div><div><a download=\"Kundn\u00f6jdhetsenk\u00e4ten \u00e4r ett viktigt verktyg.png\" class=\"qrcdownloads\" id=\"worign\">\r\n           <button type=\"button\" style=\"min-width:200px;background:#c8fd8c;color:#000;font-weight: 600;border: 1px solid #dddddd;border-radius:4px;font-size:12px;padding: 6px 0;\" class=\"uqr_code_btn\">Lataa QR-koodi<\/button>\r\n           <\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>En \u00e5rlig kundn\u00f6jdhetsenk\u00e4t genomf\u00f6rs f\u00f6r anv\u00e4ndare av Niemikotis\u00e4\u00e4ti\u00f6s boende- och funktionella rehabiliteringstj\u00e4nster (med undantag f\u00f6r Andrahandsuthyrning). Enk\u00e4ten kartl\u00e4gger erfarenheter av tj\u00e4nsternas kvalitet, rehabiliteringens effekter samt utvecklingsbehov.<\/p>\n","protected":false},"author":2,"featured_media":51752,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","cybocfi_hide_featured_image":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[847],"tags":[],"yksikkokategoria":[],"sisaltoluokka":[],"class_list":["post-51749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-verksamhetsutveckling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundn\u00f6jdhetsenk\u00e4ten \u00e4r ett viktigt verktyg - Niemikotis\u00e4\u00e4ti\u00f6<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/niemikoti.fi\/sv\/kundnojdhetsenkaten-ar-ett-viktigt-verktyg\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundn\u00f6jdhetsenk\u00e4ten \u00e4r ett viktigt verktyg - Niemikotis\u00e4\u00e4ti\u00f6\" \/>\n<meta property=\"og:description\" content=\"En \u00e5rlig kundn\u00f6jdhetsenk\u00e4t genomf\u00f6rs f\u00f6r anv\u00e4ndare av Niemikotis\u00e4\u00e4ti\u00f6s boende- och funktionella rehabiliteringstj\u00e4nster (med undantag f\u00f6r Andrahandsuthyrning). 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